Cancellation & Refund Policy

At Treat Hotels & Resorts, we are committed to ensuring a delightful experience for our guests. To maintain clarity and transparency, please find our cancellation and refund policy below:

Cancellation Policy:

1. Cancellation Window:
   • Any reservation canceled 30 days or more prior to the scheduled arrival date will attract 100% retention charges of the total booking value.
2. No-Show Policy:
   • In case of a no-show, the full booking amount will be retained as a cancellation fee.
3. Special Packages and Non-Refundable Rates:
   • Bookings made under promotional offers or non-refundable rates are non-cancellable and non-refundable. The entire booking amount will be charged at the time of reservation.
4. Force Majeure:
   • In unforeseen circumstances like natural calamities, travel restrictions, or other force majeure events, cancellations will be addressed on a case-by-case basis at the management’s discretion.

Refund Policy:

1. Eligible Refunds:
   • Refunds, if applicable, will be processed only for bookings canceled under the terms of refundable policies.
2. Processing Time:
   • Refunds will be initiated within 7-10 business days of the cancellation request and will be credited to the original mode of payment.
3. Deductions:
   • Refunds, where applicable, will be subject to deduction of processing fees and applicable taxes.
4. Non-Refundable Amounts:
   • Amounts paid for services not availed due to late arrival, early departure, or no-show are non-refundable.

Contact for Cancellations and Refunds:

• For cancellations, modifications, or refund inquiries, please contact us at info@treatresorts.com with your booking details.

By proceeding with your reservation, you acknowledge and agree to the terms of this cancellation and refund policy. Thank you for choosing Treat Hotels & Resorts.